Refund & Return Policy
Our Commitment
At Monicka Fashions, customer satisfaction is our priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy.
Return Eligibility
✓ Eligible for Return
- • Items in original condition
- • Unworn and unwashed clothing
- • Items with original tags attached
- • Original packaging intact
- • Accessories and free gifts included
- • Returned within 7 days of delivery
✗ Not Eligible for Return
- • Intimate apparel and undergarments
- • Customized or personalized items
- • Items damaged by customer
- • Items without original tags
- • Sale/clearance items (final sale)
- • Items returned after 7 days
Return Process
Initiate Return
Contact us within 7 days of delivery
Get RMA Number
Receive return authorization and instructions
Ship Items
Pack and ship items back to us
Get Refund
Receive refund after inspection
Return Timeframes
| Category | Return Window | Condition Required | Refund Method |
|---|---|---|---|
| Clothing & Accessories | 7 days | Unworn, tags attached | Original payment method |
| Footwear | 7 days | Unworn, original box | Original payment method |
| Bags & Purses | 7 days | Unused, protective covers intact | Original payment method |
| Defective Items | 30 days | Manufacturing defect | Full refund or replacement |
Refund Processing
Refund Timeline:
- Inspection: 1-2 business days after we receive your return
- Refund Processing: 2-3 business days after approval
- Credit Card: 5-7 business days to reflect in your account
- UPI/Digital Wallet: 1-2 business days
- Bank Transfer: 3-5 business days
Exchange Policy
We offer exchanges for:
- Size Exchange: Different size of the same item (subject to availability)
- Color Exchange: Different color of the same item (subject to availability)
- Defective Items: Replacement with same or similar item
Exchanges are processed faster than returns and typically take 3-5 business days once we receive your item.
Return Shipping
Free Return Shipping
- Defective or wrong items sent
- Quality issues
- Damaged during shipping
Customer Pays Return Shipping
- Change of mind
- Size/fit issues
- Color preference
Cancellation Policy
| Order Status | Cancellation | Refund | Processing Time |
|---|---|---|---|
| Order Placed | ✓ Allowed | 100% refund | Immediate |
| Processing | ✓ Allowed | 100% refund | 1-2 business days |
| Shipped | ✗ Not allowed | Return process applies | N/A |
| Out for Delivery | ✗ Not allowed | Return process applies | N/A |
How to Initiate a Return
Contact Methods:
Phone: +91 70108 60889
Email: monickafashions@gmail.com
WhatsApp: +917010860889
Business Hours: Mon-Sat: 9:00 AM - 8:00 PM, Sunday: 10:00 AM - 6:00 PM
Response Time: Within 24 hours
Return Address
Important:
Always get a Return Merchandise Authorization (RMA) number before shipping items back. Returns without RMA numbers may be delayed or rejected.
Return Address:
Monicka Fashions
Convent Rd, Mittapudur, Salem, Tamil Nadu, INDIA - 636 016
Frequently Asked Questions
This return and refund policy is effective as of January 17, 2026 and supersedes all previous versions. We reserve the right to update this policy at any time. Please check this page regularly for any changes.
